DAGE EXPRESS LOGISTICS

PRIVACY POLICY

Effective Date: 14 August 2026
Last Updated: 14 August 2026

Dage Express Logistics (“Dage Express”, “we”, “us”, or “our”) respects your privacy and is committed to protecting the personal information entrusted to us by our vendors, customers, website visitors, delivery recipients, business partners, and other individuals who interact with our services.

This Privacy Policy explains how we collect, use, store, protect, and disclose personal information when you use our website, landing pages, forms, logistics services, customer support channels, WhatsApp, or other services provided by Dage Express.

By submitting your information to us or using our services, you acknowledge that you have read and understood this Privacy Policy.


1. WHO WE ARE

Dage Express Logistics is a logistics and delivery service provider based in Abuja, Nigeria.

Our services include:

  • Same-day delivery

  • Parcel pickup and delivery

  • E-commerce order fulfilment support

  • Warehousing services

  • Returns management

  • Vendor support

  • Customer service and order confirmation support

  • Delivery tracking and updates

  • Remittance services to vendors

For privacy-related enquiries, you can contact us using:

Phone/WhatsApp: 08155933174
Email: dageglobal@gmail.com


2. INFORMATION WE COLLECT

Depending on how you interact with Dage Express, we may collect the following information:

A. Vendor Information

When you register or enquire about becoming a Dage Express vendor, we may collect:

  • Full name

  • Business name

  • Phone number

  • WhatsApp number

  • Email address

  • Business category

  • Business location

  • Pickup location

  • Estimated order volume

  • Logistics requirements

  • Current logistics arrangements

  • Information provided during consultations or communications

B. Customer and Recipient Information

When processing deliveries, we may collect:

  • Customer/recipient name

  • Delivery address

  • Phone number

  • WhatsApp number

  • Order details

  • Delivery instructions

  • Parcel information

  • Payment or delivery status

  • Information necessary to coordinate successful delivery

C. Website and Technical Information

When you visit our website or landing pages, certain technical information may be collected automatically, including:

  • IP address

  • Browser type

  • Device type

  • Operating system

  • Pages visited

  • Referring website

  • Approximate location information

  • Date and time of visits

  • Cookies and similar technologies

D. Communications

We may retain information contained in communications with us through:

  • WhatsApp

  • Phone calls

  • Email

  • Website forms

  • Social media

  • Customer support channels


3. HOW WE COLLECT YOUR INFORMATION

We may collect information when you:

  • Submit a form on our website

  • Register as a vendor

  • Request a delivery

  • Place or receive an order

  • Contact us through WhatsApp or telephone

  • Contact our customer service team

  • Respond to an advertisement

  • Participate in a promotion

  • Communicate with our staff or delivery personnel

  • Visit or interact with our website

We may also receive relevant information from vendors, business partners, or customers where necessary to provide delivery services.


4. HOW WE USE YOUR INFORMATION

We use personal information for legitimate business and service purposes, including:

Service Delivery

  • Processing and completing deliveries

  • Coordinating pickups

  • Contacting customers and recipients

  • Providing delivery updates

  • Managing returned parcels

  • Managing warehousing and inventory

  • Confirming orders

  • Resolving delivery issues

Vendor Management

  • Registering vendors

  • Managing vendor accounts

  • Processing remittances

  • Monitoring delivery performance

  • Providing vendor support

  • Communicating service updates and offers

Customer Support

  • Responding to enquiries

  • Resolving complaints

  • Investigating delivery problems

  • Improving customer experience

Business Operations

  • Maintaining records

  • Preventing fraud and misuse

  • Improving our logistics operations

  • Measuring service performance

  • Training and quality assurance

  • Protecting our business, customers, vendors, and personnel

Marketing

Where permitted by applicable law and where appropriate consent or another lawful basis exists, we may use contact information to communicate relevant Dage Express promotions, offers, services, and updates.

You may opt out of marketing communications at any time.


5. LEGAL BASIS FOR PROCESSING

Depending on the circumstances, we may process personal information based on one or more lawful grounds recognized under applicable Nigerian data-protection law, including:

  • Your consent

  • Performance of a contract or steps taken at your request before entering into a contract

  • Compliance with a legal obligation

  • Protection of legitimate business interests

  • Protection of vital interests where applicable

  • Other lawful grounds permitted by applicable law

Where we rely on consent, you may withdraw your consent, subject to any legal or contractual limitations.


6. SHARING YOUR INFORMATION

We do not sell your personal information.

We may share relevant information where necessary to provide our services or operate our business.

This may include sharing information with:

  • Delivery riders and delivery personnel

  • Warehouse personnel

  • Vendors and business customers

  • Technology and CRM providers

  • Website and hosting providers

  • Customer service providers

  • Payment and financial service providers where applicable

  • Professional advisers

  • Regulatory authorities or law-enforcement agencies where legally required

We only seek to share information that is reasonably necessary for the relevant purpose.


7. DELIVERY INFORMATION

Because Dage Express provides delivery services, certain information must be provided to delivery personnel to enable successful delivery.

For example, a rider may need access to:

  • Recipient name

  • Phone number

  • Delivery address

  • Parcel/order information

  • Relevant delivery instructions

This information is used strictly for the delivery-related purpose for which it was provided.


8. WHATSAPP AND THIRD-PARTY SERVICES

We may communicate with vendors and customers through WhatsApp and other third-party communication platforms.

Your use of those platforms may also be subject to their respective privacy policies and terms.

We encourage you to review the privacy practices of third-party services you use.


9. GOOGLE FORMS, CRM AND OTHER TECHNOLOGY SERVICES

Dage Express may use third-party tools such as Google Forms, Google Sheets, CRM platforms, analytics tools, hosting providers, and other business software to collect, organize, store, and manage information.

Information submitted through our forms may therefore be processed or stored by these service providers on our behalf.

We take reasonable steps to use reputable service providers and limit access to personal information to people and systems that need it for legitimate purposes.


10. DATA SECURITY

We take reasonable technical, organizational, and administrative measures designed to protect personal information against:

  • Unauthorized access

  • Loss

  • Misuse

  • Destruction

  • Alteration

  • Unauthorized disclosure

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.


11. HOW LONG WE KEEP YOUR INFORMATION

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including:

  • Providing our services

  • Maintaining business and transaction records

  • Resolving disputes

  • Meeting legal or regulatory obligations

  • Preventing fraud

  • Protecting our legitimate business interests

When information is no longer required, we will take reasonable steps to securely delete, destroy, anonymize, or otherwise dispose of it where appropriate.


12. YOUR DATA PROTECTION RIGHTS

Subject to applicable law and any relevant limitations, you may have rights relating to your personal information, including the right to:

  • Request access to personal information we hold about you

  • Request correction of inaccurate or incomplete information

  • Request deletion of personal information where applicable

  • Request restriction of certain processing

  • Object to certain processing

  • Withdraw consent where processing is based on consent

  • Request data portability where applicable

  • Raise a complaint about how your information is processed

The Nigeria Data Protection Commission provides mechanisms for data-subject requests, including access, rectification, erasure, restriction, objection and other rights under the Nigeria Data Protection Act.

To exercise a privacy right, contact:

Email: dageglobal@gmail.com
Phone/WhatsApp: 08155933174

We may need to verify your identity before processing certain requests.


13. MARKETING COMMUNICATIONS

If you receive promotional messages from Dage Express, you may request that we stop sending marketing communications to you.

You can contact us through:

WhatsApp/Phone: 08155933174
Email: dageglobal@gmail.com

Please note that even if you opt out of marketing communications, we may still send essential service-related communications, such as delivery updates, transaction information, account notices, or customer-service messages.


14. COOKIES AND TRACKING TECHNOLOGIES

Our website or landing pages may use cookies, pixels, analytics tools, or similar technologies to:

  • Improve website performance

  • Understand visitor behaviour

  • Measure advertising performance

  • Improve our marketing campaigns

  • Remember certain preferences

  • Provide a better user experience

Where required, we will provide appropriate cookie notices and choices.


15. CHILDREN’S PRIVACY

Our services are primarily intended for adults and businesses.

We do not knowingly collect personal information from children where such collection is prohibited by applicable law.

If you believe a child has provided personal information to us improperly, please contact us so that we can take appropriate action.


16. DATA TRANSFERS AND THIRD-PARTY PROCESSORS

Some technology providers we use may process information from locations outside Nigeria.

Where personal information is transferred or processed outside Nigeria, Dage Express will take reasonable steps to ensure that the transfer and processing are conducted in accordance with applicable data-protection requirements.


17. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in our services, technology, business practices, or applicable legal requirements.

When we make significant changes, we may update the “Last Updated” date and provide additional notice where appropriate.

We encourage you to review this Privacy Policy periodically.


18. CONTACT US

If you have questions, concerns, complaints, or requests relating to this Privacy Policy or the way Dage Express handles personal information, please contact us:

DAGE EXPRESS LOGISTICS

Phone/WhatsApp: 08155933174

Email: dageglobal@gmail.com

Location: Abuja, Nigeria

We will make reasonable efforts to respond to privacy enquiries within an appropriate timeframe.


19. YOUR ACKNOWLEDGEMENT

By using our website, submitting information through our forms, requesting our services, or otherwise engaging with Dage Express, you acknowledge that you have had the opportunity to read this Privacy Policy and understand how we may process your personal information.

Dage Express Logistics
Reliable. Fast. Vendor Focused.